Issues logging into SketchUp Plugin (Windows Only)

Read this article if...

You are able to log into other SketchUp and Sefaira products but you cannot login to the Sefaira SketchUp Plugin.

What's probably happening...

In some instances, SketchUp has some default settings that mean it is trying to open Sefaira in older browser versions (such as Internet Explorer 8) which are no longer supported.

If this is the cause of the problem, this can to be checked and fixed by users with the following steps:

Checking this is the problem:

The problem tends to throw the kind of error when you try logging into the Sefaira Plugin:

image001.jpg

Or if you see an "‐ OR ‐" right below the next button as you can see below. 

Untitled-1.jpg

The error can also be checked by reviewing the registry and seeing which browser version SketchUp is referring to. In the example below, SketchUp is looking for Internet Explorer 8.

HKEY_LOCAL_MACHINE (or HKEY_CURRENT_USER) SOFTWARE Microsoft Internet Explorer Main FeatureControl FEATURE_BROWSER_EMULATION sketchup.exe = (DWORD) 00008000

The link below explains what the suffix after (DWORD) means in terms of the browser SketchUp is directed to:

https://docs.microsoft.com/en-us/previous-versions/windows/internet-explorer/ie-developer/general-info/ee330730(v=vs.85)#browser_emulation

The fix

If SketchUp is sending you to an old version of Internet Explorer, then this is likely the cause of the error (if it's sending you to IE 11, then this is probably not why you are having issues).

This issue can be fixed by:

1) Dowonloading the registry file below >> double clicking and running it on your machine (Please make sure that SketchUp and Sefaira are closed when running the registry file)

Registry Script file.

2) Alternatively you can also fix the issue by changing the registry in the 2 places it refers to a browser:

[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_BROWSER_EMULATION]
"sketchup.exe"=dword:00002af8

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_BROWSER_EMULATION]
"sketchup.exe"=dword:00002af8

 

Hope this helps. And As usual if you have any issues please contact support.

 

 

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Comments

  • Avatar
    Kai Eysselein

    The regestry change works somewhat, now I get a "
    This browser or app may not be secure. Learn more

    Try using a different browser. If you’re already using a supported browser, you can refresh your screen and try again to sign in." Errror.

    I looked up the error and apparently google no longer allows unsecure third party software to authenticate google accounts. I would assume that they blocked Internet Explorer alltogether now. Please help

  • Avatar
    Niraj Poudel

    Kai,

    Sefaira requires IE 11 or later on your machine to work. Would you be able to check and see if you have IE 11 or later installed? If so, please clear your cache/history/cookies and check to see if the problem still persists. If it still does then could you start a new thread in our SketchUp forums (https://forums.sketchup.com/) with screenshots of your issue?