Empty/blank window when I open the Sefaira plugin (Mac Only)

Read this article if...

You see an empty window when you open the Sefaira plugin on your Mac machine. Typically the plugin should load within a few seconds but if it does not then please follow the steps below:

  • download the attached file "sfs_conf.json" (Located at the bottom of the article)

  • close any instance of SketchUp running on your machine

  • move the file sfs_conf.json into the Sefaira folder. From the 'GO' menu navigation select >> 'Go to Folder' >> and type: /tmp/Sefaira OR /temp/Sefaira >> and click Go 

  • after copying the .json file into the Sefaira folder >> go ahead and open SketchUp and the Sefaira extension from the extensions dropdown

  • a popup should appear >> click OK

  • a console should open towards the bottom of the plugin, if it is not visible then click the icon on bottom right (Note: sometimes, depending on your Mac you might see a console where the lettering does not overlap seamlessly. You will still see an empty box in the console where you can type into)

console.png

  • press Enter >> this should redirect you to login page

  • login into the Sefaira plugin and check if the plugin loads

  • once the plugin loads >> remove the sfs_conf.json file from the Sefaira folder on your machine.

As always, if you continue to experience difficulty please check to see if others have experienced similar issues that have been solved in our forums or contact our support team

 

 

Was this article helpful?
0 out of 1 found this helpful

Comments

  • Avatar
    Stelle S

    It gives something new but still doesn't resolve the problem. I managed to get to the Sefaira plugin, but after I input my user ID and password, it was blank white page again.

  • Avatar
    Daniel George Nahabwe

    I have applied the process in article above, no change noted. Am using MacOS Version 10.14.5. Any solutions yet?

    Edited by Daniel George Nahabwe